Returns Policy

The Pin-up Files is committed to providing quality products and your satisfaction is important to us.

Damaged items

If your order arrives damaged, simply take a digital photo of the item and one of the shipping containers it arrived in, attach them to an email and send to Please include in the body of the email your order number and a brief description of the reason for your complaint. Your request will be reviewed within 2 working days and you will receive an email letting you know whether we feel your claim is valid and that a refund will be issued.

Right to cancel

You have the right to cancel your order in writing by email within 14 working days from the date of your order. If you have already received your order, you must return it to The Pin-up Files, undamaged and at your own cost. A refund for the full amount of the order (excluding shipping) will be credited to you within 30 days of receipt by us.