Also see The Pin-up Files main site
The Pin-up Files is committed to providing quality products and your satisfaction is important to us.
If your order arrives damaged, simply take a digital photo of the item and one of the shipping containers it arrived in, attach them to an email and send to firstname.lastname@example.org. Please include in the body of the email your order number and a brief description of the reason for your complaint. Your request will be reviewed within 2 working days and you will receive an email letting you know whether we feel your claim is valid and that a refund will be issued.