Returns Policy

The Pin-up Files is committed to providing quality products and your satisfaction is important to us.

Damaged items

If your order arrives damaged, simply take a digital photo of the item and one of the shipping containers it arrived in, attach them to an email and send to Please include in the body of the email your order number and a brief description of the reason for your complaint. Your request will be reviewed within 2 working days and you will receive an email letting you know whether we feel your claim is valid and that a refund will be issued.